FAQ
OUR PRODUCTS
Are Farro Organico organic spelt products gluten free?
As spelt contains gluten, no, our products are not gluten free.
We have heard wonderful feedback from intolerant individuals however that spelt being an ancient grain combined with the fermentation process applied to our pizza bases that they find the usual problems encountered with wheat products do cease. We do not however advocate that individuals must test such.
Are Farro Organico products certified organic?
In short, we are working on it.
The longer version? All our products are made with consciously selected ingredients, with a dedication to using certified organic options wherever we can. The goal is that we are exclusively organic and hope to be certified soon – many if not all of the practices required to achieve certification are already being applied.
Are your products vegan?
Not all our products can be made vegan. However, we are proudly offering a vegan option for the "Pizza Lover Box".
What is Farro/Spelt?
Farro is the Italian word for spelt. Spelt is an ancient grain. It’s common use has dwindled since wheat entirely took over the ‘flour-scene’ since the late 50s (it was already dominant, but spelt was also relevant back then).
Why Farro/Spelt?
The short answer is that spelt is better for you than wheat. It is better for your heart. It is better for your digestion. (AND it also tastes better!)
How long will my meals last?
You can store our fresh products up to 3 weeks in your fridge, and up to 3 months in your freezer.
Can I freeze Farro Organico meals?
Yes! Even though all Farro Organico meals will reach you fresh, if you need any of our products to last longer or needed to keep one aside for emergency pizza nights, they all freeze to extend their shelf life. Although of course, we would always recommend fresh.
MY DELIVERY
How long does delivery take?
We deliver your boxes on Saturdays.
However, there is some processing to be done as all our products are delivered fresh, so if you order after Wednesday your box will come the following week.
Do I need to be at home when it comes?
No, our team can leave the box in front of your door. Don't you worry, we will add some ice packs to keep it fresh & safe for up to 6 hours.
How long can my box last outside of the refrigerator?
You products are fresh, and some contains dairy. You can safely leave it outside for a couple of hours, but we recommend to place it in a fridge as soon as possible.
Where is my delivery?
When you order you’ll be informed of when to expect it. If it is already after your scheduled delivery time and we have not been in touch, contact us hello@farroorganico.com.au
My order is wrong/incomplete/damaged! What do I do?
Though we take utmost care in trying to ensure everything is arriving to you as it should, sometimes mistakes can happen! If they do, contact us here: hello@farroorganico.com.au